Support

Support isn’t an afterthought to our team, it’s a serious commitment and a core part of how we provide the best possible service to our customers!

We know how important it is for you to be able to deliver a consistent, reliable user experience to your patients. The iUGO Care platform was architected to be extremely robust, stable and secure, ensuring maximum uptime. Our intuitive user interfaces mean patients and staff can master the system with minimal training or ongoing support requirements. If you or your team ever have any questions, concerns or suggestions, the iUGO support team is always here to help!

FAQ

We support the majority of connected Bluetooth healthcare devices on the market – give our Support team a quick email to check on the specific device you’re interested in. And if it’s not on the list yet but it’s new and patients are loving it, we want to know! We’re continuously adding new devices based on market demand to make sure patients can use the latest and greatest.

Your iUGO system administrator can start the password reset process for you in the push of a button. An email will be sent to you with information on how to proceed with the reset!

We’re constantly improving the iUGO platform, and we always love to hear your feedback on how we can make improvements and add new functionality that clinicians and patients will love! Send an email to our Support team telling us about your idea. All enhancements will be reviewed and discussed with our product team, and you might see your great idea brought to life in a future release!

We’ve got you covered! All access within the iUGO platform is meticulously logged and fully auditable, so it’s easy to see who’s been looking at a patient’s record and what they’ve viewed. Auditing requires a specific security role in the system to perform, so you may not see the option on your menu if you don’t have this. Contact your system administrator for an audit, or reach out to our Support team if you need more assistance!

iUGO Care is NOW AVAILABLE as a free download on Google Play!

COMING SOON!

iUGO Care will soon be available as a free download in the Apple App store.