Privacy Policy

Reliq Health Technologies Corp., a Canadian corporation (“Reliq”, “our”, “us”, or “we”) offers a patient, provider, and family engagement platform-as-a-service product (“iUGO Care” or the “iUGO Platform”) which includes a mobile application (“Mobile App”), and associated web-based versions of the patient, provider, family, and admin interfaces in iUGO Care (collectively the “Interfaces”). You may use iUGO Care as a patient user (“Patient”), healthcare administrator (“Admin”), Patient’s designated healthcare professional (“Provider”), friend or family member (“Family”), or caregiver (“Caregiver”).  iUGO Care, among other things, is designed to enable you to manage a Patient’s health information across different healthcare providers or sponsors and their personnel (each, a “Sponsor”).

Reliq Health Technologies respects your privacy. In that regard, we have created this Privacy Policy to let you know what information we collect when you use iUGO Care. This Privacy Policy describes the information we collect, how we use that information and any potential disclosures of such information.

Your Consent to this Privacy Policy

The term “you,” as used in this Privacy Policy, refers to a Patient, Provider, Family, Admin and/or Caregiver end user of iUGO Care. By using the iUGO Platform, you agree to this Privacy Policy. This is our entire and exclusive Privacy Policy and it supersedes any earlier version.

We may change this Privacy Policy by posting a new version through the iUGO Care website, and it is your responsibility to review this Privacy Policy periodically. When we do change the policy, we will also revise the “last updated” date at the beginning of this Privacy Policy and may notify you or post a message via the Mobile App and/or the various end user Interfaces. Your continued use of iUGO Care constitutes your agreement to this Privacy Policy and any updates.

What information does Reliq Health Technologies collect?

Personal Information

As used in this Privacy Policy, “Personal Information” means any information that may be used to identify an individual. When you use iUGO Care, whether as a Patient, Provider, Family, Admin, or Caregiver, we may collect certain Personal Information, such as your first and last name, age information, employment information, address, email address and password, phone number, or other contact information, whether at work or at home. If you are a Patient, you acknowledge that we may collect this Personal Information from you directly or through your Caregiver, Provider, or Family. We may ask you or your Caregiver, Provider, Admin or Family to provide Personal Information about you that will enable us to enhance your use of iUGO Care. It is your choice whether or not to provide that Personal Information through iUGO Care; provided that if, as a Patient, you designate a Caregiver, Provider, Admin or Family, the Caregiver, Provider, Admin or Family, may elect to provide your Personal Information on your behalf. In such case, the Caregiver, Provider, Admin or Family, is solely responsible for obtaining your consent to provide such Personal Information. If you choose not to provide requested Personal Information, you may not be able to use certain features of the iUGO Platform.

Health Information

You also acknowledge and agree that, if you are a Patient, we may collect your Health Information. “Health Information” means any information related to your physical or mental health, including your medical history, family history, health background and current health status information, age information, sexual behavior and sexual orientation, demographic information (including ethnicity, marital status, salary and education information) and information related to the diagnosis and treatment of health conditions, over-the-counter and prescription medications, laboratory test results, payments for treatment and health insurance information.

Technical Information

We may collect and use technical data and related information, including but not limited to technical information about your device, system and application software, peripherals and your interactions with iUGO Care (“Technical Information”). Technical Information is gathered periodically to facilitate the provision of software updates, product support, product enhancements and other services to you (if any) related to iUGO Care and the Mobile App. We may also automatically receive and record information on our server logs from your browser or mobile device, which could include your IP address, cookie information, browser information and the page you request. This information is not deemed by Reliq Health Technologies to constitute Personal Information and while Reliq Health Technologies will not use it in a way that associates such information with you, such information may be aggregated and used. Reliq Health Technologies owns this information and may use it in any manner it deems appropriate.

Location Based Information

You also acknowledge and agree that we may collect location-based data from you (“Location-Based Information”). When you use the Mobile App, we may collect Location-Based Information from your device. To the extent we track your location though, it is only to administer the functionality of the Mobile App and to send you location-based communications (which could include advertisements for goods and services).

How does Reliq Health Technologies use this Information?

Except as described in this Privacy Policy or in our Terms of Service, Personal Information, Health Information, Technical Information and Location-Based Information (collectively, “Information”) that Patients, Providers, Family, Admin or Caregivers provide or that we collect from Patients, Providers, Family, Admin or Caregivers, will be kept confidential and used to support use of iUGO Care by Patients, Providers, Family, Caregivers, Admin and Enabled Sponsors (defined below) and applications that interact with it. Except as required by law, as between Reliq Health Technologies, the Patient, Providers, Family, Admin and Caregiver, the Patient owns all right, title, and interest in and to any Information (excluding Technical Information and Blind Data (defined below)) that we collect from the Patient, Providers, Family, Admin or Caregiver via their use of and interaction with iUGO Care.

iUGO Care exists in order to allow Patients, Providers, Family, Caregivers, Admin and Sponsors to manage and track their relationship with one another. In order to provide for this type of exchange, we need to ensure that each user that contributes Information expressly permits the uses that we envision. For this reason, we need a license from you to use Patient, Providers, Family, Admin and Caregiver Information, whether collected directly from you or, if applicable, your Providers, Family, Admin or Caregivers. You hereby grant to Reliq Health Technologies a non-exclusive, transferable, sublicensable, royalty free license to use Information in order to provide iUGO Care to Patient, Provider, Family, Caregiver, Admin and Enabled Sponsors and as necessary to monitor and improve iUGO Care. The license is non-exclusive (meaning you are free to license the Information to anyone else in addition to us), fully-paid and royalty-free (meaning that we are not required to pay you for our use of the Information), sublicensable (so that we are able to use affiliates and subcontractors to provide iUGO Care), transferable (meaning that we may transfer it to a third party should we restructure our business), irrevocable (meaning that you may not revoke or rescind such license for any reason once the Information is uploaded) and worldwide (because the Internet is and the Service may be global in reach). Any Information that we receive from a Sponsor will be handled in accordance with our agreement with such Sponsor. You may have additional rights under law in and to any Information about you that we receive from a Sponsor.

You also grant Reliq Health Technologies a perpetual, non-exclusive, transferable, sublicensable, royalty free license to use such Information and other data we collect from you via Patient, Provider, Family, Admin or Caregiver use of and interaction with iUGO Care in order to collect, develop, create, extract or otherwise generate statistics and other information and to otherwise compile, synthesize and analyze such Information and data (“Blind Data”). Notwithstanding anything to the contrary in this Privacy Policy, to the extent that Reliq Health Technologies collects or generates Blind Data, such Blind Data will be owned solely by Reliq Health Technologies and may be used for any lawful business purpose without a duty of accounting to you, provided that such data is not personally identifiable and does not identify the source of such data.

Sharing of Information

Except as set forth herein and as necessary to enable third party applications that you authorize, Reliq Health Technologies does not rent, sell or share Information with or to third parties, and Information is only used to provide you with Reliq Health Technologies products and services and to comply with any requirements of law.

Agents, technology vendors and/or contractors of Reliq Health Technologies may have access to your Information on a need to know basis for the purpose of performing services on behalf of Reliq Health Technologies or providing or enabling elements of iUGO Care. All such agents or contractors who have access to such information are required to keep the Information confidential and not use it for any other purpose than to carry out the services they are performing for Reliq Health Technologies or as otherwise required by law. Notwithstanding the above, Reliq Health Technologies may share or disclose your Health Information to agents, contractors or others only as allowed or required under applicable law.

If, as a Patient, you validate another end user as your designated Caregiver, Provider, or Family, we may share certain Information with that Caregiver, Provider, Admin or Family user. Additionally, Reliq Health Technologies may Share your Information with Sponsors with whom you have a relationship for the provision of healthcare products and services and that you validate and connect with through a Sponsor access code or link distributed via the Mobile App or Dashboard (each, an “Enabled Sponsor”). We share this Information (including certain Personal Information and Health Information) with Enabled Sponsors in order to provide elements of iUGO Care and to allow communication between the Enabled Sponsors and you. We do not share any Information, other than Blind Data and Technical Information with Sponsors that you have not previously designated as an Enabled Sponsor. Also, Reliq Health Technologies or its agents or contractors may disclose Information if required to do so by law or in the good faith belief that such action is necessary to: (1) conform to the edicts of the law or comply with legal process; (2) protect and defend the rights or property of Reliq Health Technologies or its agents or contractors; or (3) act in urgent circumstances to protect the personal safety of users of iUGO Care or the Mobile App or the public.

Finally, if Reliq Health Technologies should ever merge with another organization, file for bankruptcy, or sell our assets or capital stock, we may transfer the Information to a third party or share the Information to the company or its agents with which we enter into such transaction as a part of such transaction.

Security of Your Information

We maintain physical, electronic, and procedural safeguards designed to protect the Information. These safeguards include, without limitation, encrypting all Personal Information and Health Information using AES 256-bit encryption and encrypting all other Information using TLS encryption.

Despite the actions and precautions we take, no data transmissions over the Internet can be guaranteed to be 100% secure. Consequently, we cannot ensure or warrant the security of the Information and you acknowledge and agree that you transmit it to us at your own risk.

Please keep in mind that whenever you voluntarily disclose Information on our message boards or other public forums or features or through e-mail or group messaging, or voluntarily utilize features of iUGO Care that inherently share Information such as features that allow a Patient, Provider, Family, Admin or Caregiver to share Information with another Provider, Family, Admin or Caregiver, or that allow a Patient, Provider, Family, Admin or Caregiver to share a Patient’s Information with an Enabled Sponsor, that Information can be collected and used by others. In short, by posting Information online that is publicly accessible (i.e. within message boards and the like), you may receive unsolicited messages from other parties in return or make others aware of your location. We are not responsible for the security or privacy of any Information you choose to submit in connection with these public features.

Third-Party Mobile Apps, Services and Technologies

We may provide links to third-party websites within iUGO Care or in other communications to you. Such links may appear as a specific domain name or URL or may be activated by clicking on an advertisement or other icon or graphic. Please be aware that other websites and services, including the websites of third parties that you connect with through iUGO Care, may collect personally identifiable information about you. This Privacy Policy does not cover the information practices of those third-party websites, services or applications and cannot control and are not responsible for the information collection practices of any such websites, services or applications. We encourage you to carefully review the terms of use, privacy policies, and any other legal notifications on such websites before using or providing information through such websites, services or applications. Further, iUGO Care may employ third party technologies that require you to accept such third party’s terms. This Privacy Policy does not cover the information practices of those third-party technologies.

International Transfers

Information collected from you may be stored and processed in the United States, Canada, the United Kingdom, or any other country in which Reliq Health Technologies or its affiliates, subsidiaries, agents or contractors maintain facilities. If you are accessing iUGO Care from the European Union or other regions with laws governing data collection and use, please note that you are agreeing to the transfer of your data to the United States, Canada, United Kingdom, and processing globally. By providing your Information you consent to any transfer and processing in accordance with this Privacy Policy.


This Privacy Policy and the privacy and security practices described in this Privacy Policy are designed to comply with the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”). Sponsors, to the extent they are “Covered Entities” under HIPAA (as such term is defined in HIPAA) have their own privacy and security obligations with respect to your Personal Information and Health Information. Additionally, we have agreements in place with Sponsors, which define certain of our security and privacy obligations. We encourage you to contact each Sponsor with whom you interact through iUGO Care and the Mobile App regarding their privacy and security practices. For more information regarding your rights under HIPAA, see

iUGO Care is NOW AVAILABLE as a free download on Google Play!


iUGO Care will soon be available as a free download in the Apple App store.